Manufacturing defect claims for any defects may be replaced at the discretion of the manufacturer. All heat packs are warranted directly by the manufacturer. No other warranty either expressed or implied is offered by QuantumHeatPacks.com. Neither QuantumHeatPacks.com nor the manufacture is responsible for abuse or mistreatment of the item(s). Purchaser is responsible for any shipping, handling or freight costs.
If you are dissatisfied with any of our heat packs you may return the undamaged item for a product refund within 7 days of receiving your order. Please contact us prior to returning any product. Authorized returns of undamaged items received within 10 days of return authorization will be credited back to you minus any processing fees, shipping,or freight costs. Returns received after 15 days may be subject to a 20% product processing fee.